Step 1: Get in Touch

Call us or fill out our contact form to start your order. We'll discuss your project and help determine the right microcement system, finish, and materials for your needs.

Step 2: Understanding Your Project

To ensure you get the best results, we may ask for project details such as:

• Project size (square footage)
• Photos of the space
• Existing substrate and surface conditions
• Environmental factors (humidity, temperature, usage)

If you need design assistance, our in-house designer, specializing in Topciment microcement, is available to help refine your choices. (Design services are available for an additional fee.)

Step 3: Personalized Recommendation & Quote

Based on your project details, we'll provide expert recommendations and send a detailed quote for your approval, including material costs and shipping fees.

Step 4: Order Processing & Shipping

Once payment is received, we prepare your order for shipping within 48 hours. Expedited shipping is available for urgent orders at an additional cost.

Step 5: Training & Discounts

Microcement is a specialized material that requires proper training for successful application. We strongly recommend completing our microcement training course, where you’ll learn application techniques, substrate preparation, and finishing best practices.

Benefits:

• Certified Professionals who complete our training receive 15% off future material purchases.
• Trade Program members gain access to 25% off materials plus other exclusive benefits.

If you choose to purchase without training, no problem! However, please note that materials purchased without certification do not come with a warranty.

Step 6: Post-Purchase Support

After receiving your order, we're available for customer and technical support to help with any questions about materials, mixing, or application.

Step 7: Share Your Work!

We love seeing our microcement in action! Share your finished projects with us and tag @microcementic on social media.